Solving The Problems

We now provide you with all our solution channels to review your complaints, requests and suggestions on our products and services, solve your problems and respond as soon as possible.

For your inquiries, you can;

• Call 0850 222 87 87 - Our Problem Solution Line, (24/7),
• Call Alo Albaraka at 0850 222 5 666 (24/7),
• Fill in Contact Form
• Fax to 0216 666 16 87,
• Post to Saray Mah.Dr.Adnan Büyükdeniz Cd.No:6 PK:34768 Ümraniye/ISTANBUL,
• Fill in printed forms and drop them in the We Provide Solutions boxes at our branches,
• Comment on social media (Facebook, Twitter, etc.)

Our bank does not consider your feedback on our products and services as complaints but as an improvement and development request submitted to be reviewed, revised and take necessary actions accordingly. Any complaint made by our customers, rightful or not, is a complaint and every complaint is an opportunity to make up a deficiency of our products and services. Being fair and sensitive to the feedback, focusing on the solution by using utilizing every resource of our company, and ensuring that the processes are user-friendly and accessible at each stage are the viewpoint and understanding that our employees adopted.

Our aim is to increase customer satisfaction, identify improvement and development in business processes and take all necessary actions, and in the result of improved business processes, to identify the perceived service quality and to increase customer engagement.