Problem Solution

Quick Solutions

We are here to turn the problems you encounter into experiences. You can find the answers to the questions you have in mind practically and comfortably here or you can fill out the contact form by clicking 'Let's Solve a Problem' below.

How can I reach my IBAN Number?

You can learn IBAN of your account from our nearest branch, ATMs, by calling Alo Albaraka at 0850 222 5 666 where you can get service 24/7.

What should I know regarding my credit card usage?

When your credit card is delivered to you, your PIN is sent via SMS to your phone number registered in the system. You can start using your card with this PIN; or you can change your PIN via our internet branch and Albaraka Mobile.

Your card will be activated after your first transaction performed with PIN. When your card is renewed due to expiration, your current PIN will be valid. Our cards are contactless. After first transaction performed with PIN, you can use your card contactless.

Within the scope of authorizations, you can perform your mail order and e-commerce transactions after your card is activated. You can change your authorizations via internet branch, Albaraka Mobile and 0850 222 5 666 Alo Albaraka.

How can I top up balance to my HGS sticker?

For your HGS payments, you can give an automatic payment order from your Private Current Account or Albaraka credit card. Also, you can top up balance to your stickers via Alo Albaraka at 0850 222 5 666, Internet Branch and branches.

I want to have POS device you offer, what should I do?

You can apply by visiting the nearest Albaraka Turk branch, you can choose the one you need after getting detailed information about POS features and start using your device within five business days.

What should I do to use Albaraka Mobile?

You can apply for Internet / Mobile Banking by visiting any of our branches. If your documents are complete in our system (such as ID Card, Customer Transactions Agreement, Signature Declaration), you can get internet / mobile banking password from the "New User" screen on the Internet Branch / Albaraka Mobile without visiting our branches.

If you are not Albaraka Türk customer, you can be a customer by clicking on the link below.

How can I reach my IBAN Number?

You can learn IBAN of your account from our nearest branch, ATMs, by calling Alo Albaraka at 0850 222 5 666 where you can get service 24/7.

How can I access my account transactions?

You can access your Account Transactions from our nearest branch, Internet Banking, Albaraka Mobile, ATM or Alo Albaraka at 0850 222 5 666 where you can get service 24/7.

Can I get the gold in my account physically?

You can have gold in physical grams by exchanging representative gold in your gold deposit account.

What is the purity level of gram gold in my Albaraka Turk Gold Account?

Gram golds are 995/1000 pure and 24 carat and are secured in PVC cards specially designed for our bank in 1, 5, 10 and 50 gram coins.

What should I know regarding my credit card usage?

When your credit card is delivered to you, your PIN is sent via SMS to your phone number registered in the system. You can start using your card with this PIN; or you can change your PIN via our internet branch and Albaraka Mobile.

Your card will be activated after your first transaction performed with PIN. When your card is renewed due to expiration, your current PIN will be valid. Our cards are contactless. After first transaction performed with PIN, you can use your card contactless.

Within the scope of authorizations, you can perform your mail order and e-commerce transactions after your card is activated. You can change your authorizations via internet branch, Albaraka Mobile and 0850 222 5 666 Alo Albaraka.

How can I set my card PIN?

Your PIN is sent to you via SMS when you get your card for the first time. You can change your PIN through our Phone Banking or Internet / Mobile Banking services.

What should I do if my card is lost / stolen?

If you suspect that your card lost or stolen, you can close your card for transactions temporarily for 24 hours via Albaraka Mobile. In addition, you can also close your card for transactions by calling Alo Albaraka at 0850 222 5 666.

What are the advantages of Albaraka Worldcard?

With Albaraka Worldcard, you can shop in instalment in over 300.000 World merchant member stores, you can earn Worldpoints for your purchases instantly and use your accumulated points whenever you want. All Albaraka Worldcards are contactless.

You can perform your transactions up to 120 TL as contactless and without PIN; and you can perform your transactions over 120 TL as contactless with your PIN.

Where can I shop with Albaraka credit card?

You can do shopping with your Albaraka credit card in millions of shops, markets, hotels, restaurants, holiday villages, gas stations and other many more places all over the world, where you see VISA and MasterCard logos, without cash.

How can I top up balance to my HGS sticker?

For your HGS payments, you can give an automatic payment order from your Private Current Account or Albaraka credit card. Also, you can top up balance to your stickers via Alo Albaraka at 0850 222 5 666, Internet Branch and branches.

How can I follow my transitions with the HGS sticker?

You can track your HGS transitions on Albaraka Turk internet branch. In addition, you can learn your transition and violation information from PTT's communication channels. For this, you can call PTT Call Center or visit PTT branches.

What if I transit over without sufficient balance on my sticker?

In cases where there is not enough balance on the HGS sticker for the transition, your HGS sticker after the transition is automatically blacklisted by PTT, if there is sufficient balance in the current account or credit card to which the sticker is connected within 15 days, the fee is collected without penalty. Otherwise, these passes are deemed violations by PTT and a notice is sent to the license holder of the vehicle with a penalty.

I want to have POS device you offer, what should I do?

You can apply by visiting the nearest Albaraka Turk branch, you can choose the one you need after getting detailed information about POS features and start using your device within five business days.

What are the documents required to have a POS device?

For private companies and unincorporated partnerships, if the tax plate, ID card photocopy, the contract are signed by someone other than the company owner, you need to obtain a partnership agreement if power of attorney and signatory circular are unincorporated partnership As for commercial partnerships, you must provide the Trade Registry Gazette, signatory circular, tax plate and authorization certificate.

I am having trouble with my POS device, what should I do?

You can get 24/7 support via Alo Albaraka at 0850 222 5 666.

How can I get my account statement?

You can view your account transactions through our internet banking at any time and receive your statements via mail or e-mail.

The transactions I performed on the POS device are missing, what should I do?

You can get 24/7 support via Alo Albaraka at 0850 222 5 666.

What should I do to use Albaraka Mobile?

You can apply for Internet / Mobile Banking by visiting any of our branches. If your documents are complete in our system (such as ID Card, Customer Transactions Agreement, Signature Declaration), you can get internet / mobile banking password from the "New User" screen on the Internet Branch / Albaraka Mobile without visiting our branches.

If you are not Albaraka Türk customer, you can be a customer by clicking on the link below.

Where can I download Albaraka Mobile app?

You can download Albaraka Mobile by clicking the links below. You can call Alo Albaraka at 0850 222 5 666 for any problems you have experienced.

In which languages is Albaraka Mobile offered?

Albaraka Mobile is available in Turkish as well as English and Arabic.

Which transactions can I perform via Albaraka Mobile?

You can open current and participation account, transfer money, buy / sell FX and perform arbitrage transactions. Please click to view full transaction list you can perform via Albaraka Mobile.

Are the transactions I have performed via Albaraka Mobile free of charge?

The transactions you have performed using Albaraka Mobile are free of charge.

What should I do to use Albaraka Internet Branch?

You can can get İnternet / Mobile banking password from the "New User" screen on Albaraka Internet Branch. If your documents are incomplete in our system (such as ID Card, Customer Transactions Agreement, Signature Declaration), you can get Internet / Mobile Banking password by visiting any of our branches.

In which languages is Albaraka Internet Branch offered?

Albaraka Internet Branch is available in Turkish and English.

Which transactions can I perform via Albaraka Internet Branch?

You can open current and participation account, transfer money, buy / sell FX and perform arbitrage transactions. Please click to view full transaction list you can perform via Albaraka Internet Branch.

Are the transactions I have performed via Albaraka Internet Branch free of charge?

The transactions you have performed using Albaraka Internet Branch are free of charge. Click for more information.

Can I open new account via Albaraka Internet Branch?

After your login to Albaraka Internet branch, you can open an account from your branch by following Acoount > Account Information > Opening Private Current Account menu steps.

You can forward your lost / stolen notifications and information update requests to 444 5 666 Albaraka Customer Communication Center.
Your objections regarding card expenses and cash advance transactions Expense Appeal Form You can forward with.

Other Channels You Can Reach Us

If you could not find the answer to your question in the 'Quick Solutions' section;

If you want to solve your problems more easily by talking face to face, you can visit our nearest Branch. Your support in all matters about banking is at Albaraka branches.

You can call 0850 222 5 666 Alo Albaraka if you have any information you are curious about while performing your banking transactions and if you have any difficulties; You can find answers to your questions.

By following our Albaraka Turk social media accounts, you can be informed about the finances that are suitable for you and get information about the campaigns you need.

Branches

If you want to solve your problems more easily by talking face to face, you can visit our nearest Branch. Your support in all matters about banking is at Albaraka branches.

Alo Albaraka

You can call 0850 222 5 666 Alo Albaraka if you have any information you are curious about while performing your banking transactions and if you have any difficulties; You can find answers to your questions.

Social Media

By following our Albaraka Turk social media accounts, you can be informed about the finances that are suitable for you and get information about the campaigns you need.