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Contact us!444 5 666

FREQUENTLY ASKED QUESTIONS

Who can use Albaraka Mobile Branch application?

Our Retail and Corporate customers who are a member of our Bank Internet Banking can use the application of Albaraka Mobile Branch by installing the application on the devices and completing the necessary activation procedures.

How can I download the Albaraka Mobile Branch application?

You can download the application of Albaraka Mobile Branch by clicking the links below. You can call 444 5 666 Albaraka Line for any questions in mind.


Mobil Application Apple Store Mobil Application Google Play

How can I apply for the application of the Albaraka Mobile Branch?

If you are an Internet Banking user, you can use the Mobile Branch without any application.

If you are not have an Internet Banking user, you can apply for it at the nearest Albaraka Turk branches.

If you do not remember your password, you can renew your password from the 'Instant Password' section on our website.*

* Only our Individual customers benefit from this service.

What is 'ŞifreAl Mobile' application? How can I activate?

ŞifreAl Mobile application is a security application that you will use with Albaraka Mobile Branch. When you log in to Albaraka Mobile Branch for the first time, you can activate ŞifreAl Mobile application in a short time.

When activating the ŞifreAL Mobile application, you will be asked to create a 6-digit PIN. The PIN you have created will be required when logging in to the Albaraka Mobile Branch app and for security verification (EFT, transfer etc. confirmation).

If you have forgotten the PIN of the ŞifreAl Mobile application or if there is a problem with your activation, you can redo your activation shortly by following the menu steps of ŞifreAl Mobile > Reactivate.

What can I do using the Albaraka Mobile Branch app?

To access the list of actions you can make via Albaraka Mobile Branch app, please click .

Are the transactions I make with Albaraka Mobile Branch app free?

The transactions you have made using Albaraka Mobile Branch app are free of charge.

Can I use the Albaraka Mobile Branch app abroad?

You can use our app anywhere in the world.

Where can I transfer a problem that I encountered in implementing the Albaraka Mobile Branch?

You can use our 'Problem Solution' or 'Contact Form' on our website to send us all your requests.

At the same time, you can call Alo Albaraka at 444 5 666 7/24.

Is internet connection fee charged for application of Albaraka Mobile Branch?

The data connection fee that will be derived from using Albaraka Mobile Branch will be charged by your operator over your existing data package.

Which operating system does Albaraka Mobile Branch support?

You can use the Albaraka Mobile Branch application with an iPhone, iPad, or Android 4.0+ operating system with iOS 8.0 and over operating system.

You can download the app for free from the Apple Store or the Google Play Store.

What should I do to use Personal Mobile Banking service?

You can apply for Internet / Mobile Banking by visiting any of our branches. If you do not have any missing documents in our banking system (eg: Id, Customer Transactions Contract, Statement of Signature etc.), you can get internet / mobile banking password via “New User” screen available on internet / mobile branch.

What should I do to use Corporate Mobile Banking service?

You can apply for Corporate Internet / Mobile Banking by visiting any of our branches.

How is mobile branch application activated?

  • The mobile branch application is started.
  • Customer or National ID number and password are entered.
  • Then, you see SMS password screen.
  • The SMS sent to the phone registered to the system is entered in the related field on this screen.
  • Then, you see PIN Setting screen.
  • 6-digit PIN is set to use for internet branch login and banking transactions to be performed later on.
  • Activation is complete after the PIN has been set.

What is Face Recognition / Face ID? How can I login via Face Recognition / Face ID?

Face Recognition is a method that enables you to login by scanning your face. There is a face recognition icon next to the password field on login page. This function can be used for next logins to the mobile branch. You can activate Login via Face Recognition function by following the Settings> Application and Login Settings> Biometric Verification Settings menu steps and you can login to mobile branch easily via Face Recognition. Remember Me function needs to be activated in order to log in mobile branch by using Face Recognition feature. For Apple phones, the Remember Me function must be activated in order to log in mobile branch via Face ID as well. In addition, your phone's Face ID feature must be activated in the phone settings. After clicking on the Activate button, the instructions for face recognition must be performed.

What should I do if I forget or block my password?

Personal customers can request / unblock password from the "Forgot Password" field on our internet / mobile branch or by calling our call center () and visiting our branches. Corporate customers can request / unblock password by visiting our branches.

How is QR Withdrawal performed?

  • For QR Withdrawal, you need to activate QR Withdrawal feature via Settings > QR Withdrawal menu.
  • To perform transaction, you can follow Transactions> QR Withdrawal menu steps.
  • You can also select an account from the Account & Card > Accounts menu steps and perform the transaction by clicking on QR Withdrawal button on the account details page.

What is Remember Me? What is it used for?

You do not need to enter your Customer / National ID Number for your next logins if you are personal customer; and Customer / National ID Number and User Code if you are corporate customer when you activate Remember Me feature.

What transactions can I perform by using Mobile Banking?

Mobil Bankacılık üzerinden yapabileceğiniz işlemlere ulaşmak için tıklayınız. Click to reach the transactions you can perform via Mobile Banking.

What are Mobile Banking Transaction Limits and Hours?

Click to reach Mobile Banking Transaction Limits and Hours.