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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

FINANCE CALCULATIONS FINANCING INCOME RATIOS

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

FINANCE CALCULATIONS FINANCING INCOME RATIOS

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Do not postpone your dreams, let us provide the financing for your need.

FINANCE CALCULATIONS FINANCING INCOME RATIOS

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Do not postpone your dreams, let us provide the financing for your need.

FINANCE CALCULATIONS FINANCING INCOME RATIOS

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Do not postpone your dreams, let us provide the financing for your need.

FINANCE CALCULATIONS FINANCING INCOME RATIOS

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Do not postpone your dreams, let us provide the financing for your need.

FINANCE CALCULATIONS FINANCING INCOME RATIOS

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Do not postpone your dreams, let us provide the financing for your need.

FINANCE CALCULATIONS FINANCING INCOME RATIOS

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Do not postpone your dreams, let us provide the financing for your need.

FINANCE CALCULATIONS FINANCING INCOME RATIOS

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Calculate Now!

Do not postpone your dreams, let us provide the financing for your need.

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Do not postpone your dreams, let us provide the financing for your need.

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Contact us!444 5 666

ABOUT US

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

 

What is IBAN? How can I learn my IBAN number?

IBAN Query

IBAN (International Bank Account Number) is improved to increase the speed in money transfer between the countries and lower the cost as part of European Union regulations.

IBAN consists of numbers and letters that refer to only one bank account among all the bank accounts in the world.

Every account has an IBAN and an IBAN refers to only one account.

An IBAN consists of 34 digits at most. IBAN’s first four digits are 2-digit country code and 2-digit control number. Control number shows whether IBAN is correct and valid. The rest of IBAN’s digits contain the national bank account number. This part can be designated freely by every country in a way that the total length does not exceed 34 digits

IBAN’s Electronic Notation

TR5600061000 00012990022302

IBAN’s Written Notation

TR56 0006 1000 0001 2990 0223 02

What information do I need to give for HGS application?

Name, surname, ID number, license plate and permit numbers are requested from retail customers. Company name, tax, license plate and permit numbers are requested from corporate customers.

Can I withdraw money from ATMs when I am abroad in currency of related country?

Yes. You can withdraw money in the currency of related country with your debit card when you are abroad.

Can I change my phone number via Call Center?

No, you can only change it at our branches.

Can I change the main account of my debit card by calling Call Center?

You can change the main account or internal transfer account of your debit card by calling Alo Albaraka at 444 5 666.

Can I increase or decrease my mail order limit by calling Call Center?

Yes. You can specify your mail order limit for your retail and business credit cards by calling Alo Albaraka at 444 5 666.

When the accounts are fully blocked, can they be viewed via ATMs?

They cannot be viewed.

What is the upper limit of USD and EURO withdrawal from ATMs?

Our customers can withdraw USD and EURO worth 2,000 Turkish Liras from ATMs.

Can I view my gold deposit accounts from ATMs?

You can view your gold deposit accounts linked to your debit card from ATMs.

What is the minumum amount that can be purchased for gold deposit accounts?

0,01 gram

Do you have Western Union in every branch?

Yes.

What is the maximum maturity term for participation accounts with flexible maturity?

1095 Days

If I pay my personal vehicle or consumer financing installments early, can I benefit from discount?

You can get discount as many days as you paid your installments early.

If our customers want to cancel Albaraka Investment Branch and pass to BMD, what can we do?

After our customer’s match-up cancellation, you should contact BMD and update our customer to a BMD user. After the update, our customer has to contact BMD for password and other transactions.

When I use financing, can I sell my house after a while?

The possessor of mortgaged house can be changed. However, as long as the finance risk doesn’t end, the mortgage cannot be removed. In these circumstances, as required by law, BSMV and KKDF affect the rest of installments.

Can I use 2B Financing?

We provide finance support to retail and corporate customers that apply to our bank by “Right Ownership Document” which is given by Administration (Financial Office, National Estate, Fiscal Directorate) as part of 2B Law numbered 6292. From our bank, you can get competitive pricing advantages by using 2B financing without paying mortgage facility fee and appraisal fee.

What is One Time Pad (OTP)?

We have two different security applications as ŞifreAl Cepte and ŞifreAl Mobil in order to be used in internet branch and telephone banking. These two applications can be used separately as well as they can be used at the same time or alternatively. You can make the necessary request and update transactions from internet banking.

ŞifreAl Cepte

ŞifreAl Cepte is our service that sends “One Time Pad” for Albaraka Turk Internet Banking log-in and transactions and provides extra protection. It sends a password to the registered phone number. After the password is used once, the same password cannot be used again.

ŞifreAl Mobil

ŞifreAl Mobil application is used as integrated with Mobile Banking. After downloading Albaraka Mobile Banking application from Apple Store and Google Play, you can open ŞifreAl Mobil application, activate it and use ŞifreAl Mobil application for Internet and Mobile Banking. Albaraka Mobile Branch/ŞifreAl Mobil application can be used in devices that have IOS 7 and better versions or Android 4 and better versions.

What should I do to use Retail Internet Banking service?

You can visit any of our branches and apply for internet banking. If your documents are complete in our system (ID card, Customer Transactions Contract, Statement of Signature), you can get internet banking password from the “New User” section in our internet branch.

When I pick an internet banking password, what criteria should I be careful about?

It is highly recommended that you should change your password periodically for the security of ypur accounts.
Your new password;

  • shouldn’t contain personal information such as your name, surname, birthdate or username.
  • should contain at least one letter and one number, and it should be between 8 and 32 characters.
  • should be case-sensitive.
  • shouldn’t contain successive and repeated four and over characters.
  • should be different from the last three passwords.

 

What should I do to use Corporate Internet Banking?

It is sufficient to visit one of our branches and apply for Corporate Internet Banking.

What should I do if I forget or block my password?

Our retail customers can request a new password by calling Call Center, visiting our branches or from “Forgot My Password” section in our internet banking. Our corporate customers can request a new password from our branches.

Is Albaraka Internet Branch safe?

Web Server certificates prove that you’re on the correct website. Albaraka Turk Participation Bank uses "VeriSign® Extended Validation (EV) SSL" certificates, which distinguish internet fraud from secured websites easily. Fraudsters may ask for your private information like ID information, password, PIN, etc. via a fake e-mail. You must check the certificates of the websites you’re redirected by e-mail. If you see any problems about the certificate, don’t make any transactions and inform your bank immediately.
If you don’t have anti-virus software on both your phone and personal computer, you may lose your social networking accounts, e-mails and your personal information.
It is important that you have knowledge about identity validation methods and purposes on the websites you visit, mobile apps you use and in the services you get from different channels for your safety. Albaraka Turk Participation Bank uses the most up-to-date and internationally accepted methods for the characteristics of channels it provides services and for customer needs.

I can only view the password transactions after I log into Internet Banking. What should I do to view the other menus?

You should create a new password and safely log out. Then, log into Internet Banking again with the new password.

Which transactions can I make via Internet Banking?

Click to view the transactions you can make on Internet Banking.

What are the transaction limits and hours for Internet Banking?

Click to view the Internet Banking Transactions Limits and Hours.

What should I know regarding card usage?

When your card reaches you, your PIN is sent to your mobile phone registered in the system via SMS. You can start using your card with this PIN; or you can change your PIN via our internet branch or Albaraka Mobile. Your card will be active after your first transaction with PIN. When your card is renewed due to expiration, your current PIN will be valid.

Our cards are contactless. You can use your card contactless after the first shopping with your PIN.

You can perform mail order and e-commerce transactions after your card is activated within the scope of authorization. You can change your authorization via internet branch, Albaraka Mobile or 0850 222 5 666 Alo Albaraka.

How can I set my card PIN?

When you get your card for the first time, your card PIN will be sent to you via SMS. You can change your card PIN easily via our Phone Banking and Internet / Mobile Banking channels.

What should I do if my credit card is lost/stolen?

If you suspect that your your card is lost or stolen, you can temporarily close your card for 24 hours via Albaraka Mobile. In addition, you can close your card for transactions or renew it by calling Alo Albaraka at 0850 222 5 666.

What are the advantages of Albaraka Worldcard?

With Albaraka Worldcard, you can shop in instalment in over 300.000 World merchant member stores, you can earn Worldpoints for your purchases instantly and use your accumulated points whenever you want.

All Albaraka Worldcards are contactless. You can perform your transactions up to 120 TL as contactless and without PIN; and you can perform your transactions over 120 TL as contactless with your PIN.

For more information, please click

Where can I do shopping with Albaraka credit card?

You can do shopping with your Albaraka credit card in millions of shops, markets, hotels, restaurants, holiday villages, gas stations and other many more places all over the world, where you see VISA and MasterCard logos, without cash.

Does Albaraka credit card user pay bank charge or fee?

As long as you pay your expenses until due date, you don’t pay any extra bank charge or fee.

How can I track my credit card expenses?

The extract that includes your expense sheet and the amount you need to pay is mailed to the address you request every month. If you wish, your extract is faxed to the fax number every month regularly or sent to your e-mail address. Also, you can easily learn your credit card expense sheet by visiting Albaraka Turk branch you work with, by our Internet branch or by calling Alo Albaraka at 444 5 666 or 0850 222 5 666.

What can I do if my statement doesn’t arrive?

You can learn your statement information via these channels: internet banking, Alo Albakara 444 5 666 or 0850 222 5 666 and via branches.

If I want to object to my statement, what should I do?

You can deliver your objection with justification/document by writing a petition and bringing it to our closest branch or by calling Alo Albaraka at 444 5 666 0850 222 5 666 and contacting our account executive. Your objection is examined meticulously, resulted, and reported to you as soon as possible.