We now provide you with all our solution channels to review your complaints, requests and suggestions on our products and services, solve your problems and respond as soon as possible.
Our bank does not consider your feedback on our products and services as complaints but as an improvement and development request submitted to be reviewed, revised and take necessary actions accordingly. Any complaint made by our customers, rightful or not, is a complaint and every complaint is an opportunity to make up a deficiency of our products and services. Being fair and sensitive to the feedback, focusing on the solution by using utilizing every resource of our company, and ensuring that the processes are user-friendly and accessible at each stage are the viewpoint and understanding that our employees adopted.
Our aim is to increase customer satisfaction, identify improvement and development in business processes and take all necessary actions, and in the result of improved business processes, to identify the perceived service quality and to increase customer engagement.