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MOBILE CONFIRMATION

You can perform transactions more easily by clicking the notification sent to Albaraka Mobile instead of SMS in logging in to our Internet Branch and transaction confirmation.

What is Mobile Confirmation?

Mobile Confirmation is a method that enables us to log in to our internet branch and confirm transactions by confirming the notification (push notification) without entering any password on Albaraka Mobile instead of generating an SMS password or one-time password.

How can I use Mobile Confirmation?

Mobile Confirmation is used for logins to the Internet Branch and for the confimation of all transactions you make after logging in.

To use Mobile Confirmation:

  • Download the current version of Albaraka Mobile from application stores.
  • Login to the new version of the application at least once.
  • Check the notification settings of your device which is paired with Albaraka Mobile application, allow Albaraka Mobile notifications.
  • After entering your customer number and password * on the login page of our Internet Branch, confirm by clicking on the notification sent to your phone.
  • While confirming the notification, make sure that the session names on the Internet Branch screen and on your mobile phone match each other.
  • If you do not receive a notification on your device, you can access the notification by clicking the "Mobile Confirmation" icon at the bottom of the login screen in Albaraka Mobile.

* If you have forgotten your password or want to get a new password, you can use the Forgot My Password menu on our Internet Branch and Albaraka Mobile.

Mobile Confirmation

Frequently Asked Questions

Notification required to perform transactions with Mobile Confirmation (push notifications) are not coming, what should I do?

Follow the steps below in order.

  • Download the current version of Albaraka Mobile from application stores.
  • Login to the new version of the application at least once.
  • Check whether the application is matched with the mobile phone you want to receive notifications from.
  • Check the notification settings of your device, allow Albaraka Mobile notifications.
  • If you do not receive a notification on your device, you can access the notification by clicking the "Mobile Confirmation" icon at the bottom of the login screen in Albaraka Mobile.
  • If you use more than one device, your notifications will come to the device you last used.

I cannot login with Mobile Confirmation, what should I do?

  • If your mobile device does not support notifications, you can use ŞifreMobile as a login method.
  • For this, you can choose to login with ŞifreMobile by clicking the "Try Another Login Method" button on the screen that appears after entering your customer number and fixed password in our Internet Branch.
  • Subsequently, you must click the "Mobile Confirmation" icon on the login page of Albaraka Mobile to generate a single-use password and enter this password into our Internet Branch.
  • Customers who do not have Albaraka Mobile activation can also log in to our Internet Branch via SMS.

As Albaraka Turk, we recommend that you use Albaraka Mobile to log into our Internet Branch and thus make transactions easier and safer.

For which transactions can I use Mobile Confirmation?

  • At your Internet Branch logins
  • In the confirmation of your transactions made through the Internet Branch.

Asks for PIN for Mobile Confirmation transactions, what should I do?

  • If you activate the "Remember PIN" feature in the Security / Settings menu of Albaraka Mobile, you will not need to enter a PIN.

I forgot my PIN, what can I do?

After clicking the Forgot PIN or Renew Activation buttons on Albaraka Mobile, you can follow the relevant steps.